Hotel internal regulations

We strive to provide all our guests with an extremely high level of comfort, relaxation and security. These Regulations are based on our long experience, established standards, and the effective Bulgarian legislation. The purpose of the rules is to assist and guarantee the maximum safety and satisfaction of Riviera Holiday Club guests.

Hotel accommodation:

  • Check-in - after 02:00 p.m.
  • Check-out - within 12:00 p.m.

Your desire for early check-in or late check-out will be met if possible only after prior arrangement with the reception office and against payment of a relevant fee.

At check-in, we ask all guests to present an ID at the reception office.

Internal credit:

If you want to use the "Internal Credit" service, you need to provide us with your credit card details and fill in "Consent Form". For additional information, please contact the hotel reception office.

Hotel key-card system:

Please contact the reception office immediately if you lose your hotel key card. You need to provide an ID card to be issued a duplicate.

Key cards will not be issued to persons under 18 years of age.

Please return your hotel key card at the reception desk when you leave the hotel.

Room cleaning:

Rooms are cleaned daily from 09:00 a.m. to 04:00 p.m. If you want your towels to be replaced, we ask you to leave them on the floor in the bathroom. If you have placed a "Do not disturb" sign and change it to "Please clean" after 04:00 p.m., your room will not be cleaned.

Towels:

We kindly ask you not to take out white towels from your room.

Information about the beach or pool towels will be provided at the reception office.

Access to the room by Riviera Resort Complex Staff:

In order to provide our guests with an extraordinary sense of cleanliness and tranquillity, we reserve our right to access the rooms in order to clean, maintain, check the condition of the furniture and the appliances in them, or to prevent a violation of the hotel's internal regulations. The Management reserves its right to access rooms with "Do not disturb" sign in case of emergency, suspicious behaviour, damage to inventory or violation of the hotel's internal regulations.

Emergency evacuation instructions:

Please get acquainted with the he emergency instructions and the evacuation plan placed on the inside of your room door.

Safe:

At your disposal, there is a safe in your hotel room. The Hotel Management recommends you to you store your valuables in it. The hotel is not responsible for money and valuables that are not left for storage at the safe.

Minibar:

The consumption by the minibar is paid according to the announced price-list.

Restaurants and bars:

When taking out or bringing in food and beverages in restaurants and the other places, a fee is charged, depending on the type of the item.

We ask you to comply with established rules of conduct and clothing.

Smoking:

Smoking in the rooms and in all indoor areas of the complex is forbidden. If a violation is found, a fee of $ 100 will be added to your room bill.

Security:

Riviera Holiday Club has 24-hours security. If necessary, you can call your hotel reception office.

We ask you to check if the door is locked when leaving the room.

Bicycles/Hoverboards/Rollers/Skateboards:

Using Bicycles, Hoverboards, Roller, and Skateboards in the rooms and in the hotel's condominium is forbidden. The hotel is NOT responsible for any accidents caused by the use of such means.

Quiet hours:

In order to provide maximum comfort and peace to all guests, we ask you to observe the following leisure hours:

  • from 11:00 p.m. to 09:00 a.m.
  • from 02:00 p.m. to 04:00 p.m.

If a violation is found, please contact the reception office of the relevant hotel.

Maximum allowable accommodation:

The maximum accommodation capacity in each of the premises of Riviera Holiday Club is based on fire safety measures, our guests’ convenience and is not subject to change.

Hotel property damage or theft:

Each guest is responsible for the damages (intentional and unintentional) on the territory of the complex, caused by him/her personally. The hotel reserves the right to charge a fee for the damage caused on the guest's bill and the guest shall pay it.

Forgotten or lost items:

Forgotten items by a guest of the hotel are kept for up to 3 months.

In the case of lost or found items, please contact the reception office of the relevant hotel.

Parking lot:

Please note that parking spaces are subject to availability and cannot be booked. The hotel is not liable for damage to your car in the parking area.

Pets:

Pets are not allowed at the Riviera Holiday Club.

Others:

Reviews and recommendations can be left in the Reception Office Book or by filling in an Questionnaire.

Commercial, photographic or video material shot on the territory of Riviera Holiday Club is forbidden for commercial use.

The complex staff is trained to react in situations that conflict with the internal regulations. In case of refusal of assistance by a guest and in the event of actions threatening the complex guests or staff health, the property or the normal operation of the workflow, the guest will be taken out of the hotel. The deposit transferred on the booking is to be deducted as a penalty.

The hotel administration may terminate the provision of services to those guests who violate the regulations and do not respect the hotel policy.

The Riviera Holiday Club Management reserves its right to add or change the terms and conditions of these Regulations.

How to find us

Riviera Holiday Club
9007 Varna, Bulgaria

GPS coordinates:
  • Boutique Hotel Oasis: 43.273382, 28.040302
  • Riviera Beach 5*: 43.272272, 28.038877
  • Imperial 5*: 43.276681, 28.042219
  • Lotos 4*: 43.275741, 28.041548
  • Nympha 3*: 43.278026, 28.042982